Typically, when your Room Alert 3S or 12S runs on PoE (Power over Ethernet), it generates some additional heat, which can be difficult to dissipate in the unit’s small enclosure. The Apply PoE Temperature Adjust option, located in the Room Alert Monitor Sensor Settings, automatically adjusts for this heat difference.

Enable PoE Temperature Adjust

If your Room Alert 3S or 12S is running on PoE and reading approximately 5° – 10° Fahrenheit higher than expected, please follow these instructions:

1. First, open your Room Alert Monitor’s web interface.
   • This FAQ shows you how: How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Next, navigate to the Settings –> Sensors page.
   • This FAQ shows you how: How To Access A Room Alert Monitor’s Settings Pages.
3. Then, in the Sensor Settings page, locate the Internal Temperature Sensor’s interface.
4. Here, you’ll see a checkbox labeled “Apply PoE (Power over Ethernet) Temperature Adjust.”
5. Click the checkbox to enable the automatic temperature adjust.
   
6. Then select Save Settings.
   
7. After the unit reboots, navigate to the Room Alert Monitor Status page to view the adjusted sensor reading.
8. If needed, you may further adjust the reading by following the instructions in our FAQ, How To Adjust A Sensor Reading On A Room Alert Monitor.
9. Once this is done, no further changes are needed, and you should see the temperatures reported by the Room Alert Monitor track accurately with the outside temperature of the room.

The post How To Apply A PoE Temperature Adjust To Your Room Alert 3S or 12S appeared first on AVTECH.

Set a password on your Room Alert Monitor

We recommend customizing the password for your Room Alert Monitor settings.

How To Set (Or Reset) A Password On A Room Alert Monitor

Enable HTTPS

For a more secure local web interface, you can enable your Room Alert to use HTTPS.

How To Enable Your Room Alert ‘S’ Model To Use HTTPS

Enable SNMPv3

If you are monitoring your Room Alert device via SNMP, we recommend using v3 at the security level: with both authentication and privacy.

How To Configure SNMPv3 On Your Room Alert 32S, 12S & 3S

Disable Trace

Room Alert devices have a tracing feature that can be used for troubleshooting purposes. You may disable this feature within the device’s Settings page.

The post How To Maximize Your Room Alert ‘S’ Model’s Security appeared first on AVTECH.

How To Check If Your Room Alert 12E Built-in Relay Behavior Is Reversed

One way to check if your Room Alert 12E’s relay behavior is reversed is to run a trace on the device. The beginning of the trace—referred to as the “trace header”—contains basic information about your device, including its PIC version.

1. To start a trace on your device, follow the instructions in this FAQ: How To Generate A Trace On A Room Alert Monitor.
2. Once your trace begins, you should see “PIC: 0X” in the trace header.
   
   • If your trace shows “PIC: 04” as shown in the screenshot above, then your device’s relay behavior is reversed.
   • If you see “PIC: 03” or a lower value, then your device’s relay behavior is normal (not reversed).

Alternatively, you may check your Room Alert 12E’s PIC version by accessing its JSON data in your web browser.

1. To access your device’s JSON data, follow the instructions in this FAQ: Where To Find Room Alert Monitor JSON Data.
2. In the JSON data, you should see “picvers”:”0X.”
   
   • If your trace shows “picvers”:”04″ as shown in the screenshot above, then your device’s relay behavior is reversed.
   • If you see “picvers”:”03″ or a lower value, then your device’s relay behavior is normal (not reversed).

What To Do If Your Room Alert 12E Built-in Relay Behavior Is Reversed

If you confirm that your Room Alert 12E is running PIC v04, then you should configure your relay settings* to be the opposite of the desired behavior.

* This is true whether you are configuring your relay settings through the device’s local web interface, Room Alert Manager software, or a third party SNMP program.

• For example, if you want the built-in relay to be OFF when the device first boots up, set its Boot Profile to ON, as shown below.
  
  • In the above example, when our device first boots up, its built-in relay will physically be off, even though the Status page will show it as On.

• Similarly, if you want the built-in relay to turn ON when an alert is triggered, set its Alarm Profile to OFF, as shown below.
  
  • In the above example, when an alarm associated with Profile 1 gets triggered, our Room Alert 12E’s built-in relay will physically turn on, even though the Status page will show it as Off.

The post Why Your Room Alert 12E Built-in Relay Behavior May Be Reversed appeared first on AVTECH.

How to configure “Push to Room Alert Manager”

To use Push to Room Alert Manager, there are settings to configure in both the Room Alert Monitor and the Room Alert Manager software. Please see the tabs below:

What triggers a push from your Room Alert monitor

This feature pushes sensor data to your installation of Room Alert Manager at scheduled intervals (as low as 1 minute) and under the following conditions:

• When your unit first boots (and every time it reboots).
• When an external digital sensor is first connected or disconnected.
• When your unit’s internal or an external temperature sensor reading rises or falls by 2 whole degree Celsius.
• When your unit’s internal or an external humidity sensor reading rises or falls by 5 percent relative humidity.
• When any switch sensor on your unit changes state from open to closed (and vice versa).
• When a Digital Active Power sensor reading changes from Power Detected to No Power Detected (and vice versa).
• Room Alert S models only: When a Digital Extreme Temperature Sensor detects a fault.
• When your unit’s built-in or an external analog sensor rises or falls by 0.25 volts.
• When any Light Tower or relay is manually toggled on/off.
• Room Alert 32 only: when the power status changes from Main Power to Battery Backup (and vice versa).
• When a threshold you’ve set on the Room Alert Monitor’s Settings → Sensors page is exceeded (and when that condition clears).

The post How To Configure Push To Room Alert Manager appeared first on AVTECH.

Room Alert Manager can discover these types of Room Alert Monitors: Room Alert 32S, 12S, 3S, 32E/W, 12E, 4E, 3E and 3 Wi-Fi.

Room Alert Manager scans your network in the following ways:

• Automatic discovery with a UDP broadcast on UPD Port 30718.
• Manual discovery with a UDP scan on UDP Port 30719.

For more information about these types of discovery, please see the tabs below.

Automatic Discovery With Room Alert Manager

Room Alert Manager runs in the background as a Windows service even when you don’t have it open in your browser. By default, it scans your network every 30 seconds using a broadcast on UDP Port 30718.

If your Room Alert Monitor is not automatically discovered, we first recommend checking that UDP port 30718 is open between the device and the computer running Room Alert Manager. For more information, please see List Of Ports Required By Room Alert Products.

If Room Alert Manager still does not automatically discover your Room Alert Monitor, follow the instructions in the next section to manually discover the device.

Manual Discovery With Room Alert Manager

If your Room Alert 32S, 12S, 3S, 32E, 12E, 4E, 3E or 3 Wi-Fi is not automatically discovered by Room Alert Manager, you can try manually discovering the device by scanning its IP address or a range of IP addresses.

Please follow these instructions to manually discover your device:

1. First open Room Alert Manager’s web interface.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In Room Alert Manager’s interface, navigate to Devices –> Room Alert Monitors.
   
3. Then select the Find Room Alerts… button at the top of the page.
   
4. This will open the Find Room Alert Monitors By IP Address window, where you may choose to scan a single IP address or a range of IP addresses.
   • To scan a single IP address:
     • First select the Single IP Address radio button.
     • Then enter the IP address into the available field.
       
   • To scan a range of IP addresses:
     • First select the Range of IP Addresses radio button.
     • Then enter the first IP address of the range and the last IP address of the range.
       
   • Select Start Scan to begin scanning the single or range of IP addresses.
     
5. While the scan is running, you’ll see a spinner beside each IP address, as shown below.
   
6. Once the scan is complete, you’ll see a message telling you whether a device was found at each IP address.
   • Select Add Devices to Inventory to add all discovered devices to Room Alert Manager’s Inventory list.
     

To stop Room Alert Manager from scanning an IP address, follow these instructions:

1. In Room Alert Manager’s interface, navigate to Settings –> Discovery.
   
2. Then select the Manual Discovery tab.
   
3. Locate the device you wish to remove from the IP Addresses Included in Manual Discovery list.
4. Then select the trash can icon beside the device.
   
5. Lastly, in the confirmation dialog box, select Remove.
   

For information about other discovery settings in Room Alert Manager, please see the Room Alert Manager Discovery Settings tab below.

Push to Room Alert Manager Discovery

If your Room Alert is not discovered in Room Alert Manager by automatic or manual discovery, you may configure your device to push its sensor data to the software.

For more information, please see our FAQ, How To Configure Push To Room Alert Manager.

Room Alert Manager Discovery Settings

Follow these instructions to view Room Alert Manager’s Discovery Settings:

1. First open Room Alert Manager’s web interface.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to access discovery settings in Room Alert Manager, you must log in as an admin-level user.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
3. In Room Alert Manager’s interface, navigate to Settings –> Discovery.
   
4. Room Alert Manager’s Discovery settings are split into four tabs:
   
   Select the tabs below for detailed information about each section.

General DiscoveryAutomatic DiscoveryManual DiscoveryPush Discovery

The General Discovery Settings tab is shown below at defaults:

• In this tab, you may view and edit the Discovery Scan Interval.
  • This interval controls how frequently Room Alert Manager scans the network to discover devices, either automatically or manually.
  • The Discovery Scan Interval must be higher than the discovery timeout values saved in the Automatic Discovery and Manual Discovery tabs.

The Automatic Discovery Settings tab is shown below. All settings are set to default, except that we added an Excluded Network Adapter.

In this tab, you may view and edit the following settings:

• Enable Automatic Discovery
  • Automatic discovery is enabled by default. You may disable it in order to stop Room Alert Manager from automatically discovering devices on your network.
  • If you disable automatic discovery, any previously discovered devices will change to “Not Discovered” in Room Alert Manager’s Inventory list.
• IP Addresses Excluded from Automatic Discovery
  • You may enter any IP addresses that you want Room Alert Manager to skip when it scans your network.
• Network Adapters for Automatic Discovery
  • By default, Room Alert Manager looks for devices visible to each of its host computer’s enabled and connected network adapters. You can exclude adapters from discovery scans if you wish.
• Automatic Scan Timeout
  • This value determines how many seconds Room Alert Manager waits after a scan for a response from the device.
• Missed Automatic Scan Threshold
  • This value determines the number of scans it takes for Room Alert Manager to consider a previously discovered device as no longer discovered.
• Time until Undiscovered
  • Multiplying the missed scan interval by the missed scan threshold tells you how many seconds it takes Room Alert Manager to consider a previously discovered device as no longer discovered.

The Manual Discovery Settings tab is shown below. All settings are set to default, except that we added a manual scan on one IP address.

In this tab, you may view and edit the following settings:

• IP Addresses Included in Manual Discovery
  • This list displays any IP addresses that Room Alert Manager has been configured to scan over TCP Port 30718.
  • To stop Room Alert Manager from scanning an IP address, select the trash can icon beside it.
• Manual Scan Timeout
  • This value determines how many seconds Room Alert Manager waits after a scan for a response from the device.
• Missed Manual Scan Threshold
  • This value determines the number of scans it takes for Room Alert Manager to consider a previously discovered device as no longer discovered.
• Time until Undiscovered
  • Multiplying the missed scan interval by the missed scan threshold tells you how many seconds it takes Room Alert Manager to consider a previously discovered device as no longer discovered.

The Push Discovery Settings tab is shown below. All settings are set to default, with one device currently pushing its data to the software.

In this tab, you may view and edit the following settings:

• Devices Discovered by Push
  • This list displays any devices that have pushed sensor data to Room Alert Manager, along with the push interval configured on the device.
  • To remove a device from Push Discovery, click the ellipses beside it. You can then choose to Switch to Automatic Discovery or Manual Discovery.
    
  • If Room Alert Manager receives any additional sensor data pushes from the device, it will appear in this list again. (To prevent this, make sure the Push to Room Alert Manager feature has been disabled in the device’s web interface.)
• Missed Push Threshold
  • This value determines the number of missed pushes before Room Alert Manager considers a device as no longer discovered.

5. Each discovery settings tab has its own Save Changes button at the bottom of the tab. If you make changes in one tab, you must save settings before navigating to a different tab.
   

The post How To Discover Devices With Room Alert Manager appeared first on AVTECH.

• How To Configure Your Device Settings
• Tips & Recommendations

The post How To Configure SNMPv3 On Your Room Alert 32S, 12S & 3S appeared first on AVTECH.

Select the tabs below for more information.

The post How To Enable Your Room Alert ‘S’ Model To Use HTTPS appeared first on AVTECH.

• apply basic settings if the Room Alert Monitor’s local web interface is not accessible
• apply special settings that aren’t available in the device’s local web interface
• access advanced troubleshooting tools

* The Telnet menu is not available on Room Alert S models or the Room Alert 3 Wi-Fi.

How to open the Telnet menuWhat's in the Telnet menu

You can access your device’s Telnet menu through Windows Command Prompt, Mac Terminal or a PuTTY session. Select one of the methods below for instructions. (Using Windows Command Prompt is the preferred method. Our Technical Support Team is most familiar with this method.)

Using Windows Command Prompt

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.

1. Open Windows Command Prompt.

• You may find Windows Command Prompt at the following path:
  • Windows 7 & 8
    • Start–> All Programs–> Accessories–> Command Prompt
  • Windows 10
    • Start–> All Apps–> Windows System–> Command Prompt

2. At the prompt, enter the following command:

• telnet <IP address of your Room Alert unit> 9999
  • Example: telnet 192.168.2.123 9999

3. If you are prompted for your Room Alert Monitor’s password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.

• You must press Enter within a few seconds or you’ll get a “Connection to host lost” message. If you see that message, press Enter to get the prompt back and re-enter the telnet command from Step 2.

4. The Telnet menu will then appear.

Using Mac Terminal

To access the Telnet menu using Mac Terminal, please follow these instructions:

* These instructions require Telnet, which may not be available on newer versions of system software (including macOS Mojave and macOS High Sierra).

1. First, open a Terminal window.

• Press Command + Space on your keyboard to use Spotlight. Then type “terminal” and select Terminal from the list of programs.

2. At the prompt, enter the following command:

• telnet <IP address of your Room Alert unit> 9999
  • Example: telnet 192.168.2.123 9999

3. If you are prompted for your Room Alert Monitor’s password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.

4. The Telnet menu will then appear.

Using PuTTY

You may download PuTTY, a terminal emulator program, free from the Internet.

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.

1. Open PuTTY.

2. Select Session in the navigation bar to the left.

3. In Host Name, enter the IP address of your Room Alert Monitor.

• In the example shown below, the IP address of the Room Alert is 192.168.2.123.

4. In Port, enter 9999.

5. In Connection Type, select Telnet.

6. Then select Open at the bottom of the screen to begin the Telnet session.

7. If you are prompted for your Room Alert Monitor’s password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.

• You must press Enter within a few seconds or the session will disconnect.

8. The Telnet menu will then appear.

See the What’s in the Telnet menu tab for next steps.

In the Room Alert Telnet menu, you will see device details, including the model, MAC address, and firmware version.

You will also see up to 9 “Change Setup” options, as shown below. (Menu options differ slightly between certain Room Alert models.)

At the “Your Choice ?” prompt, you may enter the number that corresponds with the following options.

• Network Configuration
  • Set the static IP address, gateway IP address and subnet mask for your device.
  • Change your Telnet password.
  • Edit the device name.
  • Change the Ethernet Speed / Duplex and MTU Size.
• SNMP Configuration
  • Set your SNMP community name.
  • Enter IP addresses for SNMP traps.
  • Send SNMP values in 2-digit format instead of 4-digit.
• Email Configuration
  • Enable SMTP Email.
  • Configure your mail server IP address, Email Recipients list, ‘From’ (Return) Address, SMTP Port and SMTP Timeout.
  • Disable the Email footer.
  • Disable the DST adjust for the timestamps in Email headers.
• Reboot Unit
  • Manually trigger your device to reboot.
• WiSH Sensor Configuration (not pictured)
  • Legacy feature to reset WiSH / WiSPR sensors on the Room Alert 32W and Room Alert 26W.
• Advanced
  • Reset your Room Alert password.
  • Enabled tracing and edit the trace port.
  • Disable the device’s local web interface.
  • Disable SNMP queries.
  • Disable TFTP firmware updates.
  • Disable the Telnet menu.
  • Disable the discovery port 30718.
  • Disable the Light Tower / Relay web toggle.
  • Edit the number of scans before sensor disconnect.
• Factory Defaults
  • Delete all saved settings from the device, including static IP address settings.
• Exit Without Save
  • Exit the Telnet menu without saving any changes you may have made.
• Save and Exit
  • Save any changes you’ve made within the Telnet menu and then exit the menu.

The post How To Access The Room Alert Telnet Menu appeared first on AVTECH.

1. Through your RoomAlert.com Account
2. Through Room Alert Manager software
3. Through the Room Alert Monitor’s Built-in Web Interface
4. Through a third-party SNMP program*

You may choose any of these methods—or use a combination of methods—to monitor your device. Each monitoring platform has its own benefits. Review the details in the tabs below to determine which option is best for you.

Platform overview

Select the tabs below for a general overview of each monitoring platform.

RoomAlert.com AccountRoom Alert Manager SoftwareRoom Alert Built-In Web Interface

Your Room Alert Account is a powerful service that allows you to easily manage all sensor data from all of your Room Alert Monitors in one place. Create alerts, customize reports, export historical data and more!

There’s no software to install, no email server to configure, no complex configurations, no disk space consumption, and no need to run regular back ups… it’s all handled for you.

Here’s some of the perks:

• Access your sensor data from anywhere at any time.
• Enjoy a consistent experience whether on a desktop, laptop, tablet or mobile device.
• Share data with anyone—even if they don’t have a RoomAlert.com account—using a public URL.
• Create virtual sensors with AVTECH’s Monitor360 technology.
• Pair with Room Alert Link for added benefits, such as instant firmware updates at the push of a button.

Different features are available at different account levels. Find the perfect account level for you here.

Similar to RoomAlert.com, you can use Room Alert Manager software to discover your Room Alert Monitors, configure alerts and export historical sensor data.

Room Alert Manager runs in the background as a Windows Service, constantly monitoring your devices and sensors. This software needs to be installed on a workstation that is always running in order to properly send alerts.

Room Alert Manager might be the best choice for you if:

• You want a local software install.
• You wish to create multi-threshold alerts.
• You wish to configure automatic server shutdown actions.
• When an alert triggers, you wish to notify members of your team in an escalation style.
  • For example, you wish to notify User A immediately, notify User B after 5 minutes, and notify User C after 10 minutes.
• You wish to give different members of your team different levels of access to the software and/or restrict access to specific devices.

You may download Room Alert Manager through your Professional+ level account at RoomAlert.com.

Your Room Alert Monitor has a built-in web interface, which you can access by typing its IP address directly into your browser’s address bar.

Through the device’s web interface, you can:

• View your sensor’s current readings.
• Set up alerts to notify you by email, email-to-SMS or SNMP trap if a sensor passes a configured threshold.
• Configure a light tower or relay action.

The Room Alert Monitor, itself, does not include many of the features available through RoomAlert.com or Room Alert Manager. Some customers choose to set up alerts at RoomAlert.com and configure back-up alerts on the device for redundancy purposes.

Compare alerting features

Select the tabs below to compare the alerting features of each monitoring platform.

Click here to view a quick feature comparison chart.

RoomAlert.com AccountRoom Alert Manager SoftwareRoom Alert Built-In Web Interface

Creating alerts through your Room Alert Account is quick and easy!

Check out the process here.

If your account is at the Professional level or higher, you can take advantage of these advanced alerting features.

The number of alerts you can create depends on your account level. For more information, please see this chart.

With Room Alert Manager, you may configure as many alerts as you’d like!

Check out the process here.

Take advantage of these advanced alerting features:

• Create multi-threshold alerts, monitoring sensor readings from 1 or more devices at a time.
• Set durations on alerts so that they only trigger if a condition is true for a set amount of time.
• Escalate alert messages to different members of your team if an alert remains triggered.

Through your Room Alert Monitor’s built-in web interface, you can set individual thresholds for each sensor reading.

With a temperature sensor, for example, you can set one high and one low threshold.

Check out the process here.

One notification is sent when an alert is triggered and one notification is sent when the alert clears.

Compare reporting features

Select the tabs below to compare the reporting features of each monitoring platform.

Click here to view a quick feature comparison chart.

Room Alert Account & Room Alert ManagerRoom Alert Built-In Web Interface

In both Room Alert Account and Room Alert Manager, you can graph historical data from multiple sensors and devices in one report.

Learn how to visually track trends in your environment, export historical sensor data to a CSV file, and more in our FAQ, How To Graph Your Room Alert Sensor Data.

In Room Alert Account, your access to historical data depends on your account level. For more information, please see this chart.

The Room Alert Monitor, itself, does not log historical data.

The device’s Status page shows current sensor readings.

For digital sensors, such as temperature and humidity sensors, the Status page also lists the highest and lowest values since the device last rebooted.

If you need to track historical data, please use RoomAlert.com or Room Alert Manager.

The post The Differences Between Room Alert Monitoring Platforms appeared first on AVTECH.

The post System Requirements & Browser Compatibility for Room Alert Products appeared first on AVTECH.