Filter Your List

To filter your list, please follow the instructions below. In our example, we’ve filtering our Alerts List; the Devices List is structured similarly, but with different filter options.

1. Log in to your account at RoomAlert.com.
2. Select Alerts from the navigation bar to the left.
3. By default, the page loads all of the alerts saved to your account.
   
4. To filter the list, first click into the Search bar.
   • A drop-down menu will appear with a variety of available filters.
     
     • In our example, we’ll create a filter on Channel Type, which refers to the type of sensor reading associated with each alert.
5. The options in the filter window vary based on the type of filter.
   • For the Channel Type filter, there are two fields:
     • In the first dropdown menu, you may either select ANY of the following or NONE of the following. (This determines whether you want to include or exclude alerts based on the channel types you choose in the next step.)
     • Then select one or more types of channels from the list.
       
6. Once you’ve made your selections, select Add to apply the filter.
7. You may click into the Search bar again to add additional filters if desired.
   (*The Thresholds filter is coming soon!)
   

Save Your Search

In order to save or edit searches in Room Alert Account, you must sign in as an administrator or operator. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account

To save your search (AKA collection of filters), please follow these instructions:

1. Select the Save As button above the Search bar.
   
2. The Save This Search window will open.
   • In the Name field, give this collection of filters a name that you can use to identify it later.
   • If desired, you may also use the Description field to document any notes.
     
3. Select Save. The search name is now displayed above the Search bar.
   
   • You may find this search later by selecting the downward arrow button beside the “Search” heading.

Manage Saved Searches

A list of your saved searches is available under the Searches tab of the Devices and Alerts pages.

To view your saved searches, please follow these instructions:

1. Click Searches in the list if items below Alerts in the left-hand menu.
   
2. Click the context menu on any saved search to access the following options:
   • Edit (This option is for editing the search Name & Description only.)
   • Clone
   • Delete
   • View
3. The View window includes information about the search filters.
   
   • To make changes to these filters, you must load the search in the Alerts list. From there, you may click on filters to edit or remove them.

The post How To Save Searches In Room Alert Account appeared first on AVTECH.

The post Getting Started With SMS Notifications In Room Alert Account appeared first on AVTECH.

This FAQ shows you how to view your account’s SMS balance, check SMS prices, and add SMS funds. Please follow these steps to get started:

1. Log in to your account at RoomAlert.com.
   In order to access the SMS Balance tab in Room Alert Account, you must sign in as an administrator, operator or billing user. (Operators have a read-only view of this tab.) For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account
2. In the navigation bar to the left, select your organization name and then select Manage Account.
   
3. Then navigate to the SMS Balance tab.
   

The SMS Balance tab includes the following information…

Balance-to-date

Your organization’s total SMS funds are listed in a blue box toward the top of the tab. In our example, our account has $4.71 to spend on SMS messages.

+ Add Funds

Administrator or billing users can add SMS funds by following these steps:

1. Select +Add Funds to open the Add Funds form.
2. Then fill out the following:
   • In Amount, select one of the options, or choose Other to enter a custom amount.
   • In Order Summary, you’ll see the total due, as well as the new balance-to-date.
   • In Payment Method, you may select a credit card that is already on file or enter new credit card information.
     • If you enter new credit card information, you have the option to Replace card on file. Choosing this option will save the credit card to be used for future SMS funds as well as future RoomAlert.com upgrade renewals.
   • You may enter a PO number in Purchase Order # for your record-keeping purposes if you wish.
3. Select Purchase Now.
   
   Your newly-added funds will immediately be reflected in your organization’s balance-to-date.

Current SMS Pricing

Click on Current SMS Pricing to check the cost of sending an SMS message. (The price varies by country and is subject to change.)

Payments

When SMS funds get added to the account, an entry is added to the Payments table. (The table does not appear if SMS funds have never been added to the account.)

Balance Details

The Balance Details table lists all transaction that affect your organization’s SMS balance.

• Use the drop-down menu to load one month of transactions at a time.
• Use the CSV button to export the information for your records.
  

This table may contain the following types of entries:

• SMS Message
  Every time an SMS message gets sent from your account, it gets listed in this table, along with the country, phone number, price, and remaining balance after the message was sent.
  
• Blocked
  If a phone number has been opted-out of receiving SMS messages from Room Alert, then messages get blocked. The account is not charged for blocked messages.
  
• Deposit
  When SMS funds are added to your account, the table shows a deposit.
  
• Zero Balance
  If the account does not have enough funds to cover a message, Room Alert will send (up to 10) Zero Balance messages in place of standard messages.
  
  • Zero Balance messages look like this:
    
• Skip
  After sending 10 Zero Balance messages, further attempts are skipped until funds have been added.
  

Next Steps

For more information about sending SMS alert messages from Room Alert Account, please see these FAQs:

• How To Opt In & Out Of SMS Messages From Room Alert Account
• How To Configure An SMS Alert Action In Room Alert Account

The post How To Add SMS Funds To Your Room Alert Account appeared first on AVTECH.

Please follow these steps to opt-in to receiving messages:

1. Log in to your account at RoomAlert.com.
2. Select the user icon at the top right of the page.
3. Then select Profile Settings.
   
4. In the Profile Settings tab, select the edit (pencil) icon beside the Mobile Number field.
   
5. In the Edit Mobile Number dialog box that opens:
   • First select your Country from the drop down menu.
   • In the first Phone Number field, the country code will automatically populate for you.
   • Enter your mobile phone number in the field beside the country code.
   • Then select Send Verification Code.
     
6. Your mobile phone will receive an SMS message that says “Your Room Alert Account verification code is: ######.”
   
7. Enter the code into the dialog box and select Save Mobile Number.
   
8. If the code is accepted, you’ll see your mobile number now saved to your Profile Settings.
   

Please follow these steps to opt-out of receiving messages:

1. Log in to your account at RoomAlert.com.
2. Select the user icon at the top right of the page.
3. Then select Profile Settings.
4. In the Profile Settings tab, select the edit (pencil) icon beside your saved mobile number.
5. In the Edit Mobile Number dialog box that opens, select Delete Mobile Number, and then confirm your selection.
   
6. Alternatively—or in addition to deleting your number from your account— you may text STOP to Room Alert Account at +1 (360) 860-5613.
   

Next Steps

• Add SMS actions to your alerts: How To Configure An SMS Alert Action In RoomAlert.com.
• Add SMS Funds to cover the messages: How To Add SMS Funds To Your Room Alert Account.

The post How To Opt In & Out Of SMS Messages From Room Alert Account appeared first on AVTECH.

First, follow these steps to open the alert’s interface:

1. Log in to your account at RoomAlert.com.
   In order to edit parts of an alert, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.
2. Select Alerts from the navigation bar to the left.
3. In your Alert List tab, you’ll see a list of all of your configured alerts. Click on an alert to open its interface.
   
4. Any configured actions are listed below the alert’s threshold details.
   

Then follow these steps to add a new SMS action:

1. Click +Add Action to create a new action.
   
2. In the New Action interface, first choose SMS Message from the Type drop-down menu.
   
3. Next, select the user you’d like to send messages to.
   • This User drop-down menu includes all users on the account, regardless of their user role and whether they have opted-in to receiving messages from RoomAlert.com.
   • If the user has a mobile number saved to their profile, you will see their country listed in parentheses beside their name.
     
   • If you select a user without a mobile number saved to their profile, you’ll see a warning message.
     
     • The user will need to add their mobile number to their profile before they start receiving any messages. For instructions, please see our FAQ, How To Opt In & Out Of SMS Messages From Room Alert Account.
4. If desired, configure the action to repeat, schedule quiet times, or set a delay. For more information, please see How To Configure Advanced Alerting Features In Your RoomAlert.com Account.
5. Select Save Changes to save your new action.
   
6. The action will now appear in the alert interface.
   • If the user has a mobile number saved to their profile, the action will look like this:
     
   • If the user doesn’t have a mobile number saved to their profile, the action icon will show as orange with an exclamation point, like this:
     
7. After you’ve saved your action, it’s a good idea to test it. Note that the cost of any successful test messages will be deducted from your account’s SMS Funds. For more information, please see our FAQ, How To Add SMS Funds To Your Room Alert Account.

The post How To Configure An SMS Alert Action In Room Alert Account appeared first on AVTECH.

Any administrator or provisioner* can enable or disable SAML SSO in RoomAlert.com. This is a global account setting, meaning that when it’s enabled, all users on the account must use SAML authentication; users can no longer log in with a password. *For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

In order to set up SAML Login for Room Alert Account, you will need to configure settings with both RoomAlert.com and your Identity Provider (IdP).

Select the tabs below for more information.

The post How To Configure SAML Single-Sign-On In Your RoomAlert.com Account appeared first on AVTECH.

If your organization’s account has been upgraded to the Enterprise level or higher, you may grant each user one of five different levels of access.

To learn more about user roles, click the tabs below.

The post How To Manage User Access To Your RoomAlert.com Account appeared first on AVTECH.

Follow these steps to create a custom threshold range:

1. Log in to your RoomAlert.com Account or Room Alert Manager.
   • You may sign into your Room Alert Account at https://account.roomalert.com/gateway
   • For instructions to access Room Alert Manager, please see our FAQ, How to Open Room Alert Manager’s Web Interface.

2. Select Guidance in the navigation bar to the left.
   
3. The Threshold Ranges tab will open by default.
   
   Here, you’ll see a list of pre-defined thresholds ranges, along with any custom ranges that were previously saved.
4. To configure a new range, select the New Threshold Range button.
   
5. The Threshold Range Form will open.
   
   • The default name is “New Threshold Range X,” but we’re renaming ours “Good Freezer Temps.”
   • In Choose Reading Type, select either Temperature, Humidity  or Custom.
   • In Choose Operator, select either is above, is below, is between or is not between.
   • Then enter the value(s) for your threshold or range. We’ve set our range from -40F to -10F.
6. When you’re done, select Save Changes.
   
7. Your new threshold range will appear in the list, as shown below.
   
   • Pre-defined threshold ranges are listed with a shield icon.
   • Custom threshold ranges are listed with a pencil icon.

Next steps

Now that you’ve saved a custom threshold range, you can graph it alongside your sensor data. When you go to the Sensor Data and Reports tab, you’ll see your new range populated in the Select Threshold Range drop-down menu, as shown below.

To learn how to graph sensor data and threshold ranges, please see How To Graph Your Room Alert Sensor Data.

The post How To Configure A Threshold Range For Your Room Alert Graph appeared first on AVTECH.

A Data Group is a saved collection of sensor channels from one or more Room Alert Monitors, Axis cameras, and/or ping devices. You may choose to group your sensor channels according to their physical location, the type of equipment they’re monitoring, etc.

From within a Data Group‘s Details page, you can easily view the latest readings from your collection of sensors, check their alarm status, graph sensor data to track trends in your environment, and export historical sensor data for auditing purposes.

To view your saved Data Groups, please follow the instructions below.

1. Log in to your RoomAlert.com Account or Room Alert Manager.
   • You may sign into your Room Alert Account at https://account.roomalert.com/gateway
   • For instructions to access Room Alert Manager, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In the navigation bar to the left, select Sensor Data and Reports –> Data Groups to open a list of your saved groups.
   
3. If you haven’t saved any Data Groups yet, please select the Explore button, and then follow the instructions in this FAQ: How To Graph Your Room Alert Sensor Data.

4. By default, your saved Data Groups will appear as miniature graphs, each showing 24 hours worth of data.
   
   • If you wish you may instead view them in a List View, as shown below.
     
   • If a Data Group contains any sensor channel(s) currently associated with one or more triggered alert(s), it gets listed in red at the top of your list.
5. Select the ellipsis beside any Data Group to:
   
   • View your graphed data. (You can also simply select the group’s name to open it.)
   • Delete your group, if desired.

The post How To View Room Alert Data Groups appeared first on AVTECH.

• When MFA is enabled, you’ll be required to enter a code, along with your regular username and password, each time* you log in.
  * Room Alert Account includes a feature to remember trusted devices, allowing users to bypass this step for 30 days.
• In order to retrieve the code, you will need to use a third-party authentication app, such as Google Authenticator.

Select the tabs below for steps to enable multi-factor authentication:

The post How To Use Multi-factor Authentication In Room Alert Account & Room Alert Manager appeared first on AVTECH.