Device Discovery Utility – AVTECH https://avtech.com/articles Frequently Asked Questions Tue, 03 Sep 2024 18:14:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.2 System Requirements & Browser Compatibility for Room Alert Products https://avtech.com/articles/16387/system-requirements-browser-compatibility-for-room-alert-products/ Wed, 02 Oct 2019 17:29:12 +0000 https://avtech.com/articles/?p=16387 The post System Requirements & Browser Compatibility for Room Alert Products appeared first on AVTECH.

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Current Products
Room Alert MonitorsRoom Alert Manager softwareRoom Alert Discovery utilityRoomAlert.comRoom Alert Link softwareDevice Discovery utility

Current Room Alert Firmware

  • Room Alert 32S, 12S and 3S v1.7.10 – released 8/18/2023
  • Room Alert 32E v3.3.1 – released 6/9/2021
  • Room Alert 12E v3.3.0 – released 6/4/2021
  • Room Alert 4E v4.4.0 – released 6/4/2021
  • Room Alert 3E v2.4.0 – released 6/4/2021
  • Room Alert 3W v2.1.1 – released 9/8/2021

System Requirements

To access your Room Alert’s built-in web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers


Room Alert 32S, 12S & 3S

These models support the latest stable release of the browsers below:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Apple Safari
  • Google Chrome

Room Alert 32E, 12E, 4E, 3E & 3W

The Room Alert “E” models and the Room Alert 3 Wi-Fi support the latest stable release of the browsers below:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge & Internet Explorer 11
  • Apple Safari

Mobile Device

  • Apple Safari
  • Google Chrome

Current version of Room Alert Manager software

  • v2.6.13 – released 5/1/2023

System Requirements

To install and run Room Alert Manager software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016
  • Windows Server 2019

Processor

  • 1 GHz minimum*

RAM

  • 2 GB minimum*

Hard Disk

  • For the program: 1 GB minimum free space
  • For the embedded database: 1.5 GB minimum* free space

*As the number of devices and amount of logged data increases, the processing speed, RAM and hard disk space required also increase.


Additionally, to access Room Alert Manager’s web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

Room Alert Manager supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Google Chrome
  • Apple Safari

Current version of the Room Alert Discovery utility

  • v1.4.2 – released 5/1/2023

System Requirements

To install and run the Room Alert Discovery utility, your Windows computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 300 MB minimum free space

No Web Browser Required

The Room Alert Discovery utility is not accessed via web browser.

You may open the program using the “avtech-room-alert-discovery.exe” file in the utility’s installation folder, C:\Program Files\AVTECH Room Alert Discovery by default.

System Requirements

To access RoomAlert.com, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

RoomAlert.com supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Google Chrome
  • Apple Safari

Current version of Link software

  • v1.5.1 – released 9/20/2022

System Requirements

To install and run Link software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 300 MB minimum free space

Additionally, to access Link’s local web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

The current version of Link supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Mobile Device

  • Google Chrome

Current version of the Device Discovery utility

  • v4.3.2 – released 12/23/2015

System Requirements

To install and run the Device Discovery utility, your Windows computer must meet the requirements below.

Compatible Operating Systems

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 200 MB minimum free space

No Web Browser Required

The Device Discovery utility is not accessed via web browser.

You may open the program using the “AVTECH Device Discovery.exe” file in the utility’s installation folder, C:\Program Files\AVTECH Device Discovery Utility or C:\Program Files (x86)\AVTECH Device Discovery Utility by default.

Legacy Products
Legacy Room Alert MonitorsDevice ManageR software

Legacy Firmware Versions

Room Alert models

  • Room Alert 26W/O – v3.5.1 – released 9/14/2011
  • Room Alert 24E – v4.1.3 – released 12/27/2013
  • Room Alert 11E – v4.0.0 – released 4/27/2012
  • Room Alert 7E – v4.5.0 – released 4/3/2012

TemPageR models

  • TemPageR 4E – v4.5.0 – released 4/3/2012
  • TemPageR 3E – v3.0.1 – released 4/10/2013

System Requirements

To access your Room Alert’s web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Desktop Browsers

Room Alert 26W/O

This model’s Status, Help & About pages support the latest stable versions of the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

All pages on this model, including the Settings pages, support the following browser at the following older version.

Room Alert 24E, 11E & 7E

These legacy Room Alert models support the latest stable versions of the browsers below:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

TemPageR 4E & 3E

The TemPageR models support the latest stable versions of the browsers below:

  • Google Chrome
  • Microsoft Edge & Internet Explorer 11
  • Mozilla Firefox

Current version of the Device ManageR software

  • v6.3.6 – released 5/4/2018

System Requirements

To install and run the Device ManageR software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016
  • Windows Server 2019

Processor

  • 1 GHz minimum*

RAM

  • 2 GB minimum*

Hard Disk

  • For the program & plugins: ~.75 GB minimum free space
  • For the embedded database: 1.5 GB minimum* free space

*As the number of devices and amount of logged data increases, the processing speed, RAM and hard disk space required also increase. AVTECH recommends external databases for large deployments.

Additionally, to access Device ManageR’s web interface, your desktop computer must support one of the browsers listed to the right.

Compatible Browsers

The current version of Device ManageR supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome*
  • Mozilla Firefox*
  • Microsoft Internet Explorer 11*

The post System Requirements & Browser Compatibility for Room Alert Products appeared first on AVTECH.

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List Of Ports Required By Room Alert Products https://avtech.com/articles/14315/list-of-ports-required-by-room-alert-products-2/ Wed, 27 Feb 2019 15:53:33 +0000 https://avtech.com/articles/?p=14315 You should have certain ports on your network open for Room Alert and Room Alert products to communicate and perform tasks. Select the tabs below to view information about each port used by the Room Alert Monitor, Room Alert Manager software, RoomAlert.com, Room Alert Link, the Device Discovery utility, Device ManageR (Legacy) and 3rd-party SNMP […]

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You should have certain ports on your network open for Room Alert and Room Alert products to communicate and perform tasks.

Select the tabs below to view information about each port used by the Room Alert Monitor, Room Alert Manager software, RoomAlert.com, Room Alert Link, the Device Discovery utility, Device ManageR (Legacy) and 3rd-party SNMP programs.

Room Alert MonitorRoom Alert Manager softwareRoom Alert Discovery utilityRoomAlert.comRoom Alert LinkDevice Discovery utilityDevice ManageR software3rd-party SNMP program
Outbound TCP port 25 or 587 (SMTP)

In order to send alerts based on thresholds, your Room Alert Monitor must have access to connect to your mail server.

Open outbound TCP port 25 or 587* (or the port that your mail server uses) on anything on your network that stands between the Room Alert Monitor and your mail server.

*Only Room Alert ‘S’ models allow TLS connections over port 587 (by default).

Outbound UDP port 53 (DNS)

Room Alert needs to resolve domains (domain.example.com) to IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between the Room Alert Monitor and your DNS.

Room Alert needs to resolve the following domains:

  • push.roomalert.com
    • To push device and sensor data to your RoomAlert.com account
  • your mail server’s domain (if you entered it in the mail.example.com format)
    • To send email notifications directly from the unit
  • time.nist.gov
    • To get the time from the default time server
  • your custom time server domain
    • To get an IP result from the Resolve Host Name button on the Settings–>Advanced–>Date & Time Configuration page
Outbound TCP port 80 or 443 (Web Access)

You can open the Room Alert web interface from a computer that’s on the same network as the device by typing its IP address directly into your web browser’s address bar.

Open outbound TCP port 80 or 443* (by default) on anything on your network that stands between the Room Alert Monitor and your computer.

*Only Room Alert ‘S’ models allow HTTPS connections over port 443 (by default).

Outbound UDP port 123 (NTP)

To get the correct time to display in the Room Alert Status page and in alert messages, the Room Alert Monitor must contact an NTP server.

Open outbound UDP port 123 on anything on your network that stands between the Room Alert Monitor and NTP server.

Inbound UDP port 162 (RA4E Only: SNMP Trap Receiving)

The Room Alert 4E can receive SNMP traps from other network devices (such as printers, fax machines, etc.)

Open inbound UDP port 162 on anything on your network that stands between the Room Alert 4E and the SNMP-enabled device.

Outbound TCP port 25 or 587 (SMTP)

In order to send alert notifications, Room Alert Manager must have access to connect to your mail server.

Open outbound TCP port 25 or 587 (or the port that your mail server uses) on anything on your network that stands between Room Alert Manager and your mail server.

Outbound UDP port 53 (DNS)

In order for Room Alert Manager to send email notifications, you must first enter your mail server settings in the Email Settings page.

If you enter your mail server in the domain format (mail.example.com), Room Alert Manager will need to resolve it to an IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between Room Alert Manager and your DNS.

Outbound UDP port 6234 (Firmware Updates)

Room Alert Manager can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 6234 on anything on your network that stands between Room Alert Manager and the Room Alert Monitor.

Outbound TCP port 80 or 443 (Data Requests)

If Room Alert Manager discovered your Room Alert Monitor automatically (by UDP broadcast) or manually (by TCP scan), it will regularly send requests for sensor data to the Room Alert. This is how Room Alert Manager monitors the device’s current sensor readings and tracks alerts.

Open outbound TCP port 80 or 443 (by default) on anything on your network that stands between Room Alert Manager and the Room Alert Monitor.

*This port corresponds to the Room Alert Monitor’s Web Access port.

Inbound TCP port 9393 (Web Access)

You can access Room Alert Manager’s web interface from any computer on the same network as Room Alert Manager’s host system. To do so, Room Alert Manager’s web access port (9393 by default) must be unblocked.

Open inbound TCP port 9393 (by default) on anything on your network that stands between Room Alert Manager’s host system and your computer.

Inbound & Outbound UDP ports 30718, 30719 & 30720 (Discovery)

Room Alert Manager can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To automatically discover your devices, open inbound & outbound UDP port 30718 on anything on your network that stands between Room Alert Manager and the Room Alerts.

To manually discover your devices, open inbound & outbound UDP ports 30719 & 30720 on anything on your network that stands between Room Alert Manager and the Room Alerts.

Outbound UDP port 6234 (Firmware Updates)

Room Alert Discovery can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 6234 on anything on your network that stands between Room Alert Discovery and the Room Alert Monitor.

Inbound & Outbound UDP ports 30718 & 30719 (Discovery)

Room Alert Discovery can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To automatically discover your devices, open inbound & outbound UDP port 30718 on anything on your network that stands between Room Alert Discovery and the Room Alerts.

To manually discover your devices, open inbound & outbound UDP port 30719 on anything on your network that stands between Room Alert Discovery and the Room Alerts.

Outbound TCP port 80 or 443 (Data Pushes)

Your RoomAlert.com account receives pushes of device and sensor data from your Room Alert Monitor.

If the pushes cannot reach RoomAlert.com, your device will appear as offline in the account.

Open outbound TCP port 80 or 443* on anything on your network that stands between the Room Alert Monitor and the Internet.

*Only Room Alert ‘S’ models push data to Room Alert Account over port 443 (by default).

Outbound UDP port 69 (TFTP)

Link can perform firmware updates on Room Alert Monitors. Updates to Room Alert ‘E’ models occur over UDP port 69.

Open outbound UDP port 69 on anything on your network that stands between Link and the Room Alert Monitor.

Outbound UDP port 6234 ('S' model firmware updates)

Link can perform firmware updates on Room Alert Monitors. Updates to Room Alert ‘S’ models occur over UDP port 6234.

Open outbound UDP port 6234 on anything on your network that stands between Link and the Room Alert Monitor.

Outbound HTTPS Port 443 (Connection to RoomAlert.com)

Link sends device and sensor data to your RoomAlert.com account.

Open outbound HTTPS port 443 on anything on your network that stands between Links’s host system and the Internet.

Inbound TCP Port 8989 (Web Access)

You can access Link’s web interface from any computer on the same network as Link’s host system. To do so, Link’s web access port (8989 by default) must be unblocked.

Open inbound TCP port 8989 (by default) on anything on your network that stands between Links’s host system and your computer.

Inbound UDP port 30718 (Discovery)

Link can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP unicast).

To discover your devices, open inbound UDP port 30718 on anything on your network that stands between Link and Room Alerts.

Outbound UDP port 69 (TFTP)

AVTECH’s Device Discovery utility can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 69 on anything on your network that stands between the Device Discovery utility and Room Alert Monitor.

Inbound UDP port 30718 (Discovery)

AVTECH’s Device Discovery utility can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To discover your devices, open inbound UDP port 30718 on anything on your network that stands between the utility and Room Alerts.

Outbound TCP port 25 (SMTP)

In order to send alert notifications, Device ManageR must have access to connect to your mail server.

Open outbound TCP port 25 (or the port that your mail server uses) on anything on your network that stands between Device ManageR and your mail server.

Outbound UDP port 53 (DNS)

In order for Device ManageR to send email notifications, you must first enter your mail server settings in the SMTP Email page.

If you enter your mail server in the domain format (mail.example.com), Device ManageR will need to resolve it to an IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between Device ManageR and your DNS.

Outbound UDP port 69 (TFTP)

Device ManageR can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 69 on anything on your network that stands between Device ManageR and the Room Alert Monitor.

Outbound TCP port 80 (Data Requests)

If Device ManageR discovered your Room Alert Monitor automatically (by UDP broadcast) or manually (by TCP scan), it will regularly send requests for sensor data to the Room Alert. This is how Device ManageR monitors the device’s current sensor readings and tracks alerts.

Open outbound TCP port 80 (by default) on anything on your network that stands between Device ManageR and the Room Alert Monitor.

Inbound TCP port 8080 (Web Access)

You can access Device ManageR’s web interface from any computer on the same network as Device ManageR’s host system. To do so, Device ManageR’s web access port (8080 by default) must be unblocked.

Open inbound TCP port 8080 (by default) on anything on your network that stands between Device ManageR’s host system and your computer.

Inbound TCP port 8080 (Data Pushes)

Typically, you do not need to enable Push to Device ManageR in your Room Alert Monitor. Room Alert pushes to Device ManageR should only be used if Device ManageR’s auto-discovery and UDP communications are disabled, and advanced discovery is not used.

If you do need to use Push to Device ManageR, open inbound TCP port 8080 (by default) on anything on your network that stands between Device ManageR and the Room Alert Monitor.

Inbound TCP port 8085 (Axis Camera)

You can create alerts in Device ManageR to monitor your Axis camera. In order for the software to know when motion is detected, your Axis camera must send a notification to Device ManageR.

Open inbound TCP port 8085 (by default) on anything on your network that stands between Device ManageR and your Axis camera.

Inbound UDP / TCP port 30718 (Discovery)

Device ManageR can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a TCP scan).

To automatically discover your devices, open inbound UDP port 30718 on anything on your network that stands between Device ManageR and the Room Alerts.

To manually discover your devices, open inbound TCP port 30718 on anything on your network that stands between Device ManageR and the Room Alerts.

Outbound UDP port 161 (SNMP GET Requests)

You can use an SNMP program to send GET requests to your Room Alert Monitor for device and sensor data.

Open outbound UDP port 161 on anything on your network that stands between the Room Alert and your SNMP program’s host system.

Inbound UDP port 162 (SNMP Traps)

You can configure your Room Alert Monitor to send traps to your SNMP program in response to an alert condition.

Open inbound UDP port 162 on anything on your network that stands between the Room Alert and your SNMP program’s host system.

The post List Of Ports Required By Room Alert Products appeared first on AVTECH.

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How To Install AVTECH’s Device Discovery Utility https://avtech.com/articles/12015/how-to-install-avtechs-device-discovery-utility/ Wed, 12 Sep 2018 16:04:51 +0000 https://avtech.com/articles/?p=12015 You may install or update the Device Discovery utility by following these steps: 1. Download the Device Discovery installer from your account at RoomAlert.com. – This FAQ shows you how: How to Download Firmware and Software from Your RoomAlert.com Account. 2. Once the download completes, click on the AVTECHDiscovery-x.x.x-windows-installer.exe file to start the installer. – […]

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Please see this FAQ for Device Discovery system requirements: System Requirements & Browser Compatibility for Room Alert Products.

You may install or update the Device Discovery utility by following these steps:

1. Download the Device Discovery installer from your account at RoomAlert.com.

– This FAQ shows you how: How to Download Firmware and Software from Your RoomAlert.com Account.

2. Once the download completes, click on the AVTECHDiscovery-x.x.x-windows-installer.exe file to start the installer.

– You must run the installer as an administrator in order for it to properly install.

– Please note that administrator rights are also required to run the utility.

3. When the User Account Control dialog box appears, select Yes.

4. Then follow the on-screen prompts, which will guide you through the installation.

5. After the installation completes, you may find the Device Discovery utility in your Windows system (typically through the default path, C:\Program Files\AVTECH Device Discovery Utility).

For information about discovering your devices with the utility, please see How To Discover AVTECH Devices With The Device Discovery Utility .

The post How To Install AVTECH’s Device Discovery Utility appeared first on AVTECH.

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How To Recover Room Alert Firmware With The Device Discovery Utility https://avtech.com/articles/63/how-to-recover-room-alert-firmware-with-the-device-discovery-utility-2/ https://avtech.com/articles/63/how-to-recover-room-alert-firmware-with-the-device-discovery-utility-2/#respond Wed, 24 Jun 2015 14:21:10 +0000 http://192.168.2.166/~webapp/support/faq/wordpress/?p=63 Your Room Alert Monitor is requesting a firmware recovery if you observe all of these conditions: – The unit is not accessible on the network. – The Ethernet port LEDs appear as shown below: The left “Link” LED is unlit. The right “Activity” LED is blinking orange. You may use the AVTECH Device Discovery Utility to […]

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Your Room Alert Monitor is requesting a firmware recovery if you observe all of these conditions:

– The unit is not accessible on the network.

– The Ethernet port LEDs appear as shown below:

The left “Link” LED is unlit.

The right “Activity” LED is blinking orange.

Ethernet_LEDs_BlinkingAmber

You may use the AVTECH Device Discovery Utility to perform the firmware recovery. Use the latest version of the utility, which is available for download from your account at RoomAlert.com.

Follow these steps to recover your Room Alert firmware.

Step 1: Download AVTECH's Device Discovery utility and the latest firmware for your unit.

Download (1) AVTECH’s Device Discovery utility and (2) the latest firmware for your unit from your RoomAlert.com account.

This FAQ shows you how: How To Download Firmware & Software From Your RoomAlert.com Account.

Install the utility on the computer that you’ll connect your Room Alert to, but don’t open the utility yet.

Save the firmware file somewhere on your computer that you can easily find. You won’t do anything with it yet, but you’ll need to have it on hand for later.

Step 2: If you have AVTECH's Device ManageR software installed on your computer, stop the Device ManageR service.

If you have AVTECH’s Device ManageR software installed on your computer, temporarily stop the Device ManageR service as it can interfere with the firmware recovery process.

This FAQ shows you how: How To Stop, Start And Restart The Device ManageR Service.

If you’re not sure whether it’s installed or not, follow the first step of the FAQ above—if you don’t see AVTECH Device ManageR in the list of services, you’ll know it’s not installed.

Once you are done with the recovery process, you may restart the Device ManageR service.

Step 3: Set your computer at a static IP.

You’ll need to set the static IP on your computer so that it can see the Room Alert monitor once it’s connected. What static IP you set depends on your Room Alert’s network settings:

If your Room Alert is on DHCP (the default) . . .

If you’ve left your Room Alert’s network settings at the default (or just reset it to factory defaults), your Room Alert will assign itself a random 169.254.xxx.xxx address when connected to your computer. Assign your computer an IP in that range.

If your Room Alert has a static IP . . .

If your Room Alert has a static IP, assign your computer an IP in the same range and subnet as the Room Alert.

This FAQ shows you what to do whether your unit is on DHCP or has a static IP: How To Assign A Static IP Address To Your Windows Computer.

Step 4: Disable all other network cards on that computer.

Disable all other network cards on your computer, except for the one your Room Alert will be using.

This FAQ shows you how: How To Disable Network Adapters On Your Windows Computer.

Step 5: Connect your Room Alert to your computer's Ethernet port.

1. Disconnect your Room Alert Monitor from your regular network and from power.

2. Connect your Room Alert to the Ethernet port on your computer. (Ideally, you’d do this with a crossover cable, but a regular Ethernet cable will probably work as well.)

3. Do not connect the unit to power yet. You’ll do that soon, but not yet.

Step 6: Open Device Discovery, connect your Room Alert to power and follow the on-screen prompts.

1. Open Device Discovery. You may open it by navigating to StartAVTECH Device Discovery Utility.

2. Connect your Room Alert to power using the AVTECH 5V power adapter that came with the unit. The Ethernet ports on computers do not provide PoE, so you will need to use that power adapter to power the unit.

3. Device Discovery should immediately display the Recover Firmware? dialog box:

Recover_Firmware_Alert

If this prompt doesn’t appear, try power-cycling your unit. (Disconnect the power cord for your unit, wait 10 seconds, and then reconnect it.) The prompt should then appear.

4. Select OK. A page of instructions for firmware recovery will appear in your browser.

5. The Enter MAC Address dialog box should then appear.

– In the box, enter your Room Alert’s 12-character MAC Address in this format (including the hyphens): XX-XX-XX-XX-XX-XX.

You can find your MAC address printed on a sticker on the bottom of your unit.

– Then select OK.

Enter_MAC_Address_Alert

If this prompt doesn’t appear, please see the note at the end of this FAQ.

6. When the dialog box appears telling you to power-cycle your Room Alert, select OK.

Power_Cycle_Alert

Disconnect the power cord from your unit, wait 10 seconds, and then reconnect it.

7. While your Room Alert reboots, Device Discovery displays a message at the bottom of the screen:

Waiting_for_Device_to_Reboot_Message

8. Once your Room Alert reboots, the Enter IP Address dialog box will appear as shown below:

Enter_IP_Address_Alert

– You may enter a static IP address or enter 0.0.0.0 to use DHCP.

– Then select OK.

9. When the Saving Network Settings dialog box appears, select OK.

Saving_Network_Settings_Alert

10. Your Room Alert will reboot and appear in the list of discovered devices when AVTECH Device Discovery next scans your network.

11. Once your Room Alert has fully rebooted:

– Disconnect the Ethernet cable from the unit.

– Connect the unit normally to your network.

– Power-cycle the unit again. (Disconnect it from power, wait 10 seconds, and reconnect it to power.)

Step 7: Perform a firmware update on your Room Alert Monitor.

Update the firmware to your Room Alert unit (even if it’s already on the latest version).

This FAQ shows you how: How To Update Firmware On Room Alert Monitors.

Note

The Device Discovery utility may recover your unit without your having to go through the entire process shown above.

If you get to Step 6, but don’t see the Enter MAC Address dialog box, follow these steps:

1. Close the Device Discovery utility.

2. Disconnect your Room Alert from power and the Ethernet cable.

3. Reconnect your Room Alert to Ethernet first and then to power.

4. Open the Device Discovery utility and select Search to search for devices.

5. If your unit appears with an IP address outside your network’s range:

– Select your unit.

– Select Set IP.

– Assign a static IP address or enter 0.0.0.0 to use DHCP.

– Allow your unit to automatically reboot.

6. Double-click on your unit in Device Discovery to open its web interface and make sure it’s up and running.

7. Update your unit’s firmware. (Step 7 tells you where to get the firmware file and the instructions for performing an update.)

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How To Discover AVTECH Devices With The Device Discovery Utility https://avtech.com/articles/37/how-to-discover-avtech-devices-with-the-device-discovery-utility/ https://avtech.com/articles/37/how-to-discover-avtech-devices-with-the-device-discovery-utility/#respond Wed, 24 Jun 2015 14:20:46 +0000 http://192.168.2.166/~webapp/support/faq/wordpress/?p=37 You may discover your (not “S” models) using AVTECH’s Device ManageR software or AVTECH’s Device Discovery utility. Device ManageR can additionally discover Axis cameras on your network. Device Discovery scans your network in the following ways: Automatic discovery with a UDP broadcast on UPD Port 30718. Advanced discovery with a unicast UDP scan on UDP […]

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You may discover your “E” or “W” model Room Alert Monitor (not “S” models) using AVTECH’s Device ManageR software or AVTECH’s Device Discovery utility. Device ManageR can additionally discover Axis cameras on your network.

Device Discovery scans your network in the following ways:

This FAQ shows you how to use Device Discovery to scan for your devices; please see our FAQ How To Discover AVTECH Devices With Device ManageR for information about Device ManageR.

Automatic Discovery With AVTECH's Device Discovery
  1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.
  2. Select Search. Device Discovery then scans your network using a broadcast on UDP Port 30718 to find your Room Alert Monitor.
  3. After a moment, your devices will populate the screen as shown below:
  4. Once you’ve selected Search, automatic discovery continues to repeat every 60 seconds until you either select Stop at the bottom of the window or close the program.
Advanced Discovery With AVTECH's Device Discovery

If your device does not appear with automatic discovery, try using the advanced discovery feature, which searches with a UDP unicast rather than a UDP broadast.

  1. Select Advanced Discovery.
  2. When the Discover Devices Via . . . pop-up appears, you may choose Single IP Address or Range IP Addresses.
    • Single IP Address
      This is a good option when you already know the IP address of the device you’re looking for, but the search initiated by the Search button didn’t find it.
      • Select Single IP Address.
      • In Start IP, enter the IP address.
    • Range Of IP Addresses
      This is a good option when you’d like to search only a portion of your network for devices.
      • Select Range IP Addresses.
      • In Start IP and End IP, enter the first and last address in the range you’d like to look in.
  3. Select Begin Scan. Device Discovery then scans your network using UDP Port 30718.
  4. Your device (or devices) will then populate the screen.
Discovery Using A MAC Address With AVTECH's Device Discovery

If your device does not appear with automatic and advanced discovery, try setting an IP address using your device’s MAC address.

  1. Do not select any units in the list of discovered devices in your Device Discovery screen.
  2. Select Set IP.
  3. When the Device Not Selected alert box appears, select OK.
  4. When the Enter MAC Address dialog box appears, enter the MAC address of your unit. Please see our FAQ, Where To Find The MAC Address Of A Room Alert Monitor, if you’re not sure of the MAC.
  5. Then select OK.
  6. When the Enter IP Address dialog box appears, you may tell your device to use DHCP or you may assign it a static IP.
    • Enter 0.0.0.0 to get your unit to obtain an IP address using DHCP.
    • Enter an IP address to assign a static address to your device. Please note that this assigns only the IP; it does not assign the other necessary network settings of subnet mask, default gateway and DNS server.
  7. Then select OK.
  8. Your device will reboot with it’s new settings (either DHCP or a static address), and should then appear in the list of discovered devices.
  9. If you entered a static IP address in Step 6 (rather than entering 0.0.0.0 for DHCP), open the Room Alert’s web interface and complete the IP settings for the subnet mask, default gateway and DNS server. Device Discovery does not set these for you. Please see this FAQ for instructions: How To Set A Static IP Address On Room Alert Monitor – Setting a static IP using Room Alert Monitor’s web interface.

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How To Connect A Room Alert Monitor Directly To A Computer (Advanced Troubleshooting) https://avtech.com/articles/230/how-to-connect-a-room-alert-monitor-directly-to-a-computer-advanced-troubleshooting/ https://avtech.com/articles/230/how-to-connect-a-room-alert-monitor-directly-to-a-computer-advanced-troubleshooting/#respond Fri, 19 Jun 2015 21:04:12 +0000 http://192.168.2.166/~webapp/support/faq/wordpress/?p=230 You may need to connect your Room Alert Monitor directly to your Windows computer for troubleshooting purposes if you are experiencing one of the following issues: You are having difficulty discovering your Room Alert Monitor and other advanced methods have not worked. You are having issues loading the Room Alert Monitor’s Status or Settings pages […]

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You may need to connect your Room Alert Monitor directly to your Windows computer for troubleshooting purposes if you are experiencing one of the following issues:

  • You are having difficulty discovering your Room Alert Monitor and other advanced methods have not worked.
  • You are having issues loading the Room Alert Monitor’s Status or Settings pages that other troubleshooting methods have not resolved.
  • Your Room Alert Monitor periodically disconnects from your network and you need to rule out the device itself as the cause.

If you are having discovery issues and your network is not DHCP-enabled, please see this FAQ: How To Initially Discover A Room Alert Monitor On A Non-DHCP Network.

Please follow these steps to connect your Room Alert directly to a Windows PC for troubleshooting purposes:

Step 1: Download and install one of AVTECH's discovery utilities on your computer.

Select the tab below to view instructions for the proper utility.

– For these current models we recommend using the Room Alert Discovery utility. (Alternatively, you may use Room Alert Manager or Room Alert Link.)

– You may use AVTECH’s Device Discovery utility for these current & legacy models (not including the Room Alert “S” models).

Room Alert Discovery utilityRoom Alert Manager softwareRoom Alert Link softwareAVTECH's Device Discovery utility
  1. Download and install the Room Alert Discovery utility from your RoomAlert.com account.
  2. Install the software on the computer that you’ll connect your Room Alert to—you’ll need it to do the initial discovery.
  1. Download and install Room Alert Manager software from your Professional (or higher) RoomAlert.com account.
  2. Install the software on the computer that you’ll connect your Room Alert to—you’ll need it to do the initial discovery.
  1. Download and install Room Alert Link software from your RoomAlert.com account.
  2. Install the utility on the computer that you’ll connect your Room Alert to—you’ll need this utility to do the initial discovery.
    • It is not necessary for Room Alert Link to communicate with your RoomAlert.com account in order to go through the steps in this FAQ. You’ll only need Link for local discovery.
  1. Download AVTECH’s Device Discovery utility from your RoomAlert.com account.
  2. Install the utility on the computer that you’ll connect your Room Alert to—you’ll need this utility to do the initial discovery.
Step 2: Set your computer at a static IP.

You’ll need to set the static IP on your computer so that it can see the Room Alert monitor once it’s connected. What static IP you set depends on your Room Alert’s network settings:

If your Room Alert is on DHCP (the default) . . .

If you’ve left your Room Alert’s network settings at the default (or just reset it to factory defaults), your Room Alert will assign itself a random 169.254.xxx.xxx address when connected to your computer. Assign your computer an IP in that range.

If your Room Alert has a static IP . . .

If your Room Alert has a static IP, assign your computer an IP in the same range and subnet as the Room Alert.

This FAQ shows you what to do whether your unit is on DHCP or has a static IP: How To Assign A Static IP Address To Your Windows Computer.

Step 3: Disable all other network cards on that computer.

Disable all other network cards on your computer, except for the one your Room Alert will be using.

This FAQ shows you how: How To Disable Network Adapters On Your Windows Computer.

Step 4: Connect your Room Alert to your computer.

To connect your Room Alert to your computer, follow these steps:

  1. Disconnect your Room Alert Monitor from your regular network and from power.
  2. Connect your Room Alert to the Ethernet port on your computer. (Ideally, you’d do this with a crossover cable, but a regular Ethernet cable will probably work as well.)
  3. Connect your Room Alert to power using the AVTECH 5V power adapter that came with the unit. The Ethernet ports on computers do not provide PoE, so you will need to use that power adapter to power the unit.
Step 5: Discover your device.

Select the proper tab below to view instructions for the utility you installed in Step 1.

Room Alert Discovery utilityRoom Alert Manager softwareRoom Alert Link softwareAVTECH's Device Discovery utility

To search for your Room Alert, follow these steps:

  1. Open the Room Alert Discovery utility. You may open it by navigating to Start→ AVTECH Room Alert Discovery in Windows.
  2. To search for your device, please follow the instructions in this FAQ: How To Discover Devices With Room Alert Discovery.
    • If your Room Alert is on DHCP, do an Automatic search on any 169.254.x.x Network Interfaces that appear in your list.
    • If your Room Alert has as static IP, do a Manual search on the device’s static IP address.
  3. Select Start Scan to find your device.

To search for your Room Alert, follow these steps:

  1. First, open Room Alert Manager’s local web interface.
  2. Your unit should appear in the list of discovered devices.
    • This FAQ has additional information: How To Discover Devices With Room Alert Manager.
    • If your Room Alert is on DHCP, it will appear with a random 169.254.xxx.xxx address (shown above).
    • If your Room Alert has as static IP, it will appear with its static IP address.
  3. If your device is not discovered, navigate to Settings –> Discovery –> Automatic Discovery. Check the following:
    • Automatic discovery is enabled.
    • The Room Alert’s IP address is not in the “excluded” list.
    • The proper network adapter is in the “included” list.

To search for your Room Alert, follow these steps:

  1. First, open Link’s local web interface.
  2. Your unit should appear in the list of discovered devices.
    • This FAQ has additional information: How To Discover Room Alert Devices With Link.
    • If your Room Alert is on DHCP, it will appear with a random 169.254.xxx.xxx address (shown above).
    • If your Room Alert has as static IP, it will appear with its static IP address.
  3. If your device is not discovered, navigate to Settings –> Discovery.
  4. In the Host computer’s network adapters section, check that the proper adapters are listed under “Include these network adapters in scans.”

To search for your Room Alert, follow these steps:

  1. Open the Device Discovery utility. You may open it by navigating to Start→ AVTECH Device Discovery Utility in Windows.
  2. Select Search in the Device Discovery window.
  3. When the search completes, your unit should appear in the Device Discovery utility window.
    • If your Room Alert is on DHCP, it will appear with a random 169.254.xxx.xxx address (shown above).
    • If your Room Alert has as static IP, it will appear with its static IP address.
Step 6: Open the Room Alert's web interface.

Even if you aren’t troubleshooting an issue related to the web interface, it’s a good idea to open the unit’s Status and Settings pages to make sure you have normal access.

To open the Room Alert’s web interface, follow these steps:

  1. First, open the Status page:
    • Double-click on the unit’s IP address in the discovery utility, or
    • Type the displayed IP address directly into your browser’s address bar.
  2. Then, open the Settings page:
    • Select Settings in the navigation bar to the left in the unit’s web interface.
    • Select Click here to access settings.
    • If you have a password on the unit, enter it in the dialog box that appears. Otherwise, simply select Log in or OK.
      • The default Room Alert 32S & 12S credentials are:
        username: admin
        password: password

At this point, you’ve discovered your Room Alert Monitor and confirmed that its web interface opens normally. What you do next depends on the issue you are troubleshooting. If you are working with our Technical Support staff on your issue, please follow their instructions for the next steps.

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How to Run AVTECH Device Discovery as an Administrator in Windows https://avtech.com/articles/6/how-to-run-avtech-device-discovery-as-an-administrator-in-windows/ https://avtech.com/articles/6/how-to-run-avtech-device-discovery-as-an-administrator-in-windows/#respond Tue, 16 Jun 2015 17:33:32 +0000 http://192.168.2.166/~webapp/support/faq/wordpress/?p=6 If you attempt to run the AVTECH Device Discovery utility but it doesn’t launch, you likely need to modify its privileges in Windows to let you run it as an administrator. In Windows, navigate to the ‘AVTECH Device Discovery.exe’ program file. The default installation path is C:\Program Files\AVTECH Device Discovery Utility. Right click on the […]

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If you attempt to run the AVTECH Device Discovery utility but it doesn’t launch, you likely need to modify its privileges in Windows to let you run it as an administrator.

  1. In Windows, navigate to the ‘AVTECH Device Discovery.exe’ program file. The default installation path is C:\Program Files\AVTECH Device Discovery Utility.
  2. Right click on the file, and select Properties from the menu that appears.

Right_Click_Menu

Note that the right-click menu also has a ‘Run As Administrator’ option towards the top. You may select this option if you’d like to launch it only this time as an administrator. Selecting this option does not permanently modify the privileges.

  1. In the AVTECH Device Discovery Utilities Properties window, select the Compatibility tab.
  2. Locate the Privilege Level section at the bottom of the tab.
    1. Fill in the check box for Run this program as an administrator.
    2. Select OK.

Privilege_Level_Dialog_Box

  1. Start Device Discovery. The program should now launch as expected.

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