AVTECH recommends regularly checking that your Room Alert Monitors are running the most recent firmware version.

Your Room Alert Monitor’s current firmware version appears in several places:

– In the Room Alert Monitor’s web interface

– In Device ManageR

– In the Device Discovery utility

In the Room Alert Monitor’s web interface

The best place to view your unit’s firmware version is directly on the unit’s web interface. To do so, follow these steps:

1. Open your Room Alert Monitor’s web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. You’ll see the firmware version displayed on the right side of the Status page header, as shown below:

– If you click on the firmware version, a dialog box will appear, letting you know if your firmware is current:

In Device ManageR

To view your firmware version in Device ManageR, follow these steps:

1. Open Device ManageR in your browser. You may open it by entering ‘localhost:8080’ or ‘<IP address of host system>:8080’ in your browser’s address bar.

2. Select Device Status in the navigation bar to the left of the screen.

3. A list of discovered devices appears. Next to each device name, the firmware version appears.

4. You may also select a unit from the list to see the firmware version in the main viewing pane to the right.

In the Device Discovery utility

To view your firmware version in Device Discovery, follow these steps:

1. Open AVTECH Device Discovery. You may find it in your Windows system typically through the default path, C:\Program Files\AVTECH Device Discovery Utility or C:\Program Files (x86)\AVTECH Device Discovery Utility.

2. Select Search to bring up a list of discovered devices.

3. You’ll see the firmware version of all units in the fourth column under Version.

If your unit is not running the most current firmware version, you can update the firmware by following these instructions: How To Update Firmware On Room Alert Monitors.

The post Where To Find The Firmware Version Of A Room Alert Monitor (Legacy) appeared first on AVTECH.

By default, your Room Alert Monitor obtains an IP address automatically using DHCP. You may set a static IP address, if you wish, using one of the following methods:

– Room Alert Monitor’s built-in web interface

– AVTECH’s Device Discovery utility

– AVTECH’s Device ManageR software

Setting a Static IP using the Room Alert Monitor’s web interface

1. Open your Room Alert Monitor’s web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the page.

3. Then select Network in the navigation bar to the left to open the Network Settings page.

4. Select Use The Following IP Configuration. You’ll see the Obtain IP Address Automatically options gray out.

5. Then enter your static IP address information in the following fields:

– IP Address

– Subnet Mask

– Default Gateway

– DNS Server

6. Select Accept Changes at the bottom of the page to temporarily save your settings.

7. Then select Save Changes in the navigation bar to the left. Your unit will automatically reboot at the new IP address.

Setting a static IP address using Device Discovery

1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Highlight your Room Alert by clicking on it once.

4. Then select Set IP.

5. Follow the on-screen prompts to set a static IP address.

6. Once you’ve completed the last step, your unit will automatically reboot at the new IP address.

Setting a static IP address using Device ManageR

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP address of host system>:8080’ in your browser’s address bar.

2. Your devices will immediately populate the ‘Discovered Devices’ list to the left.

3. Select your Room Alert from the Discovered Devices list in the navigation bar to the left.

4. You will notice a small drop-down list below your device. Select Set IP Address.

5. Follow the on-screen prompts to set a static IP address.

6. Once you’ve completed the last step, your unit will automatically reboot at the new IP address.

More discovery FAQs

Please see these related FAQs for more information about discovering your Room Alert Monitor:

How To Discover AVTECH Devices With The Device Discovery Utility

How To Discover AVTECH Devices With Device ManageR

The post How To Set A Static IP Address On A Room Alert Monitor (Legacy) appeared first on AVTECH.

The Room Alert 4E is the only device in our product line that can receive SNMP traps from other network devices (i.e. printers, fax machines, etc.) If this is not a feature you wish to have enabled, you can follow the instructions to disable receiving traps on the Room Alert 4E.

1. Browse to your device’s Settings screen

2. Select SNMP from the options to the left of the screen.

3. Under the heading, SNMP Trap Receiving Configuration, change Trap Receive IP 1 to ‘1.1.1.1‘ from ‘0.0.0.0’

4. Select Accept Changes at the bottom of the screen.

5. Select Save Settings to the left of the screen.

This will cause the Room Alert 4E to only receive SNMP traps from devices in the IP range of 1.1.1.1.

The post How To Disable SNMP Trap Receiving On Room Alert 4E (Legacy) appeared first on AVTECH.

Switch sensor ‘Alarm On’ states are set to ‘Closed’ by default in your Room Alert Monitor web interface. Click here to check if your switch sensor should be set to ‘Alarm On’ ‘Open’ or ‘Closed’.

To change the ‘Alarm On’ setting for your switch sensor to ‘Open,’ follow these steps:

1. Open your Room Alert Monitor’s web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the page.

3. Then select Sensors in the navigation bar to the left.

4. In the Sensor Settings page, scroll down to the switch sensor section and then find your sensor.

– If you’ve named the sensor, you can find it by name.

– Otherwise, you can find it by number: if you’ve connected your switch sensor to the first switch port, look for Switch 1; if you connected it to the second switch port, look for Switch 2, etc.

5. Select the Alarm On drop-down menu for your sensor. You’ll see a list with the following options:

– Open

– Closed

– Disabled

6. To generate an alarm (and change the Status page appearance to a red X) when the switch goes into an OPEN state, select Open from the drop-down list.

7. Select Accept Changes at the bottom of the page, and then select Save Settings in the navigation bar to the left. Your Room Alert Monitor will reboot with your new setting.

The post How To Configure A Switch Sensor’s ‘Alarm On’ Setting In A Room Alert Monitor (Legacy) appeared first on AVTECH.

What is heat index?

The heat index represents how hot it actually feels by combining the current temperature and relative humidity.

In hot conditions, the human body regulates its temperature through perspiration. Heat is carried away from the body as the water in sweat evaporates. However, when the humidity is higher, the water does not evaporate as fast, causing the temperature to feel hotter than it actually is. The heat index provides a temperature value that represents this ‘feels like’ temperature.

Room Alert products with a internal or external Temperature & Humidity Sensor can monitor heat index. Monitoring the heat index with Room Alert allows managers to ensure that working environments like factory and warehouse floors are within an acceptable range.

Enabling heat index in your Room Alert Monitor

In order to enable heat index in your Room Alert Monitor, follow these steps:

1. Open your Room Alert Monitor’s web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. Then select Sensors in the navigation bar to the left.

4. In the Sensor Settings page, locate your internal or external Temperature & Humidity Sensor.

5. Select the Monitor Heat Index check box. Notice that the interface for your sensor changes to display ‘Heat Index’ in the top row.

6. If you wish to generate alerts based on the heat index, enter values in the High/Low fields.

7. Select Accept Changes at the bottom of the page to temporarily save your settings.

8. Then select Save Settings in the navigation bar to the left. Your Room Alert Monitor will reboot with heat index enabled.

9. You may view the heat index in the Status page by mousing over the Temperature & Humidity Sensor display.

The post How To Enable Heat Index In A Room Alert Monitor (Legacy) appeared first on AVTECH.

You may reset Room Alert to factory defaults in 3 ways:

– Through Room Alert Monitor’s web interface

– With the physical reset button on the Room Alert unit

– Through Room Alert’s Telnet menu (for units with no physical reset button and no web interface access)

When you reset your Room Alert Monitor to factory defaults, the unit loses all of the settings previously configured, such as alarm thresholds and static IP addresses, but retains firmware updates. When the unit reboots, it attempts to obtain an IP address using DHCP.

Resetting through the Room Alert Monitor’s web interface

1. Open Room Alert Monitor’s web interface. You may open the interface using Device Discovery or  Device ManageR, or by entering the unit’s IP address directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. Select Reset Defaults in the navigation bar to the left.

4. Select Yes when the confirmation window appears.

5. Your unit will reboot with factory settings restored.

Resetting with the physical reset button

The reset button is recessed behind a small hole in the unit’s enclosure. You can reach it with a paperclip or other small tool. Click below to view the location of your legacy model’s button:

Room Alert 26W

Room Alert 24E

Room Alert 11E

TemPageR 3E 

Please note that the TemPageR 4E, Room Alert 7E, and some versions of the Room Alert 11E do not have a physical reset button.

To reset the unit with the physical reset button:

1. With your Room Alert connected to Ethernet and power, press and hold the reset button for at least 10 seconds until the left ‘link’ LED on the Ethernet port turns off momentarily and then turns on again.

Note that for larger units like the Room Alert 26W, you may wish to observe the status LEDs on the front rather than the Ethernet port LED. When a you initiate a reset, the status LEDs will first turn red, then cycle through red and green, and finally return to their original state.

2. Your unit will reboot with factory settings restored.

Resetting through the Telnet menu (if you cannot use either of the above methods)

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.

1. Open Windows Command Prompt, which you may find at the following path on your Windows system: Start–> All Programs–> Accessories–> Command Prompt.

2. At the prompt, enter the following command, as shown in the example below.

telnet <Room Alert IP address> 9999

3. If you are prompted for your Room Alert password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.

You must press Enter within a few seconds or you’ll get a ‘Connection to host lost’ message. If you see that message, press Enter to get the prompt back and re-enter the telnet command from Step 2.

4. The Telnet menu will appear as shown below.

5. At the Your choice? prompt, enter 7, which corresponds to ‘factory defaults.’

6. Enter Y when the confirmation message appears. You’ll then see a message that the unit is resetting.

7. Then, the Telnet menu will reappear. At the Your choice? prompt, enter 9, which corresponds to ‘save and exit.’

8. Your Room Alert Monitor will reboot with factory settings restored.

The post How To Reset A Room Alert Monitor To Factory Defaults (Legacy) appeared first on AVTECH.

The tracing feature is a very useful tool that can be used to assist in troubleshooting issues with your Room Alert Monitor.

If you are running a trace on a Room Alert 3 Wi-Fi, please skip to Step 2. Otherwise, start with Step 1 below.

Step 1: Enable trace on your Room Alert.

1. Open your Room Alert Monitor’s web interface. You may open the interface with Device Discovery or Device ManageR or by entering the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab a the top of the screen.

3. Select Advanced in the navigation bar to the left.

4. In the Advanced Settings page, scroll down to the Trace Configuration section.

5. In Trace Configuration:

– Select the Enable Tracing check box.

– Typically, leave Trace Port at the default, 143. You do not need to change this port unless you know port 143 is blocked by your network.

6. Select Accept Changes at the bottom of the page to temporarily save your settings

7. Then select Save Settings in the navigation bar to the left. Your Room Alert Monitor will reboot with trace enabled.

Step 2: Generate the trace.

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.

1. Open Windows Command Prompt as an administrator. You must run it as an administrator in order to be able to save the trace to a file on your C:\ drive.

– You may find Windows Command Prompt at the following path:

Windows 7 & 8

Start–> All Programs –> Accessories –> Command Prompt

Windows 10

Start–> All Apps–> Windows System–> Command Prompt

– To run Windows Command Prompt as an administrator:

Windows 7 & 8

Right-click on Command Prompt and select Run as administrator.

Windows 10

Right click on Command Prompt, select More and then select Run as administrator.

2. At the prompt, enter the following command:

telnet <IP address of your Room Alert unit> <trace port number> -f c:\tracefile.txt

In the example shown below, the IP address of the Room Alert is 192.168.2.138; the trace port number is the default, 143.

3. Once the trace starts, it is displayed live in Windows Command Prompt and also saved to a text file on your C:\ drive.

– The trace shown live in Windows Command Prompt:

– The trace saved to a txt file in your C:\ drive:

Step 3: Recreate the issue you are experiencing.

1. With the trace running, recreate the issue you are experiencing. (See the example below.)

2. Allow the trace to run long enough to capture all of the data.

3. Once the issue has been captured in the trace, close Windows Command Prompt.

Example: Recreating an issue sending email from your Room Alert Monitor

One use for trace is to diagnose issues with email. In order to get information about what is happening when an email is triggered from your Room Alert Monitor, you would follow these steps:

– With the trace already running, navigate to Settings–>SMTP Email in the Room Alert Monitor’s web interface.

– At the bottom of the Email Settings page, select Send Test Email.

– Watch the trace window, allowing the trace run for at least 10 seconds.

– During that time, you’ll see the attempts by the Room Alert Monitor to connect to the configured mail server and any errors which may indicate what might be causing any issue.

Step 4: Send the trace file to Support@AVTECH.com.

If our Technical Support team has requested a trace file from you, or if you feel it will be helpful before being asked, simply retrieve the .txt trace file, attach it to an email, and send it to us at Support@AVTECH.com.

The post How To Generate A Trace On A Room Alert Monitor (Legacy) appeared first on AVTECH.

In order to send alerts based on the thresholds you configure in the Room Alert web interface, you must set up SMTP email.

Step 1: Navigate to the Email Settings page in the Room Alert web interface.

1. Open the Room Alert Monitor web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. Select SMTP Email in the navigation bar to the left. Below is the Email Settings page shown at defaults.

Step 2: Enter the general settings for email.

1. Select the Email Enabled check box.

2. You may leave the Mail Server Port at the default, 25, or change it to the port your mail server uses.

3. In Mail Server, enter the domain name or IP address of your mail server.

The Room Alert Monitor does not support SSL or TLS mail servers. If your mail server requires SSL or TLS, you may use AVTECH’s Device ManageR software instead to set up your email alerts, or you may use your account at RoomAlert.com for email alerts, which does not require any mail server set up at all.

4. In Return Address, enter the email address you want the alerts to come from.

– This email address must already exist on your mail server.

5. In Display URL, you may leave the default (blank) or enter an IP address.

– If you leave the field blank, once you save your email settings, the unit will reboot with its IP address automatically filled in.

– This IP address displays at the bottom of alert emails so that you may click on it and quickly access the web interface of the Room Alert.

Step 3 (Optional): Enter the username & password for the return address email account if necessary.

If the return address email account requires a username and password, enter it here. Otherwise, you may leave all of these fields blank.

1. Select the Enable Authentication check box.

2. In Username, enter the user name for the return address email address.

3. In Password, enter the password for the return address email address.

Step 4: Enter the addresses you’d like to send alerts to.

In Email Recipients, enter 1 or more email addresses to receive alerts.

– Separate email addresses with commas. You do not need to leave a space after the comma.

– They may be email or email-to-SMS addresses.

– This field accepts up to 79 characters; if that is not long enough to accommodate all of the contacts you’d like to send alerts to, you may wish to create a distribution list on your mail server so that one email address forwards to many people.

Step 5: Accept & save your settings.

1. Once you’ve entered your settings, select Accept Changes at the bottom of the page to temporarily save your settings.

2. Then select Save Settings in the navigation bar to the left. Your Room Alert Monitor will reboot with your new SNMP email settings.

Step 6: Send a test email.

After your unit has rebooted, select the Test Email button to send a test email to all of the recipients in the ‘Email Recipients’ field.

If the test message is not received, first check any spam filters on the recipient’s account. Then make sure the mail server is configured to allow SMTP relaying from the IP address of the monitor.

The post How To Set Up Email In Your Room Alert Monitor (Legacy) appeared first on AVTECH.

By default, your Room Alert Monitor obtains the time and date from an Internet NTP time server at IP address 198.82.1.201.

If you wish, you may configure your Room Alert Monitor to obtain the date and time from an NTP time server on your local network by following these steps:

1. Open your Room Alert Monitor’s web interface. You may open the interface using AVTECH’s Device ManageR or Device Discovery, or by entering the unit’s IP address directly into the address bar of your browser.

2. Select Settings at the top of the screen.

3. Select Advanced in the navigation bar to the left.

4. In the Time & Date Configuration section, enter the IP address of your time server in the Time Server IP field.

5. Select Accept Changes at the bottom of the page to temporarily save your settings.

6. Then select Save Settings in the navigation bar to the left.

7. Your unit will reboot with the new setting and attempt to obtain the time and date from the new IP address.

If you’d like to configure a Windows system or Windows server as a Network Time Server, please see this FAQ: How To Configure A Windows Or Windows Server System As A Network Time Server (NTP).

Timeserver requests are sent from the Room Alert Monitor on UDP port 123; this port must be unblocked on your network to allow the Room Alert Monitor to synch properly.

You may configure other settings in the Time and Date Configuration section of the Advanced Settings page as well:

– In Time Zone, you may choose your local time zone from the drop-down list.

– In Time Display, you may choose the hour format from the drop-down list:

– 24 hour (default)
– AM/PM

– In Time Format, you may select the date format from the drop-down menu:

– MM/DD/YY Hour:Minute:Second (default)
– DD/MM/YY Hour:Minute:Second

– You may select the Daylight Savings check box to add 1 hour to the current time.

– As noted above, you may enter a new IP address in Time Server IP or leave the default, 198.82.1.201.

– In Time Server Auto Refresh, you may select the interval at which your unit synchronizes with the timeserver:

– Disabled (default)
– 10 Minutes
– 1 Hour
– 6 Hours
– 12 Hours
– 24 Hours

– You may select Update Now to synchronize the time manually. (You may also do this by entering http://<IP of your unit >/cmd.cgi?action=SyncTime in your browser address bar.)

The post How To Synch A Room Alert Monitor To A Time Server (Legacy) appeared first on AVTECH.

You may set a password for the ‘Settings’ page of each individual Room Alert Monitor to prevent unauthorized users from modifying settings like alert thresholds, static IP addresses and email servers. The ‘Status,’ ‘Help’ and ‘About’ pages of the Room Alert Monitor web interface may not be password protected.

Passwords may be up to 15 alphanumeric characters. They should not include symbols.

Setting a Password

1. Open the Room Alert Monitor web interface. You may open the interface using Device Discovery or Device Manager, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. The authentication dialog box will appear.

– Leave Username blank. Usernames are not required by Room Alert security settings.

– In Password, enter the existing password if there is one; otherwise, leave the field blank.

– Then select OK or Log In (depending on the browser).

4. In the Settings screen, select Security in the navigation bar to the left.

5. In the Security Settings page:

– In Current Password, enter the existing password if there is one; otherwise, leave the field blank.

– Enter the new password in New Password.

– Retype it in Confirm Password.

6. Select Accept Changes at the bottom of the page to temporarily save your settings.

7. Then select Save Settings in the navigation bar to the left. The unit will reboot with the Settings page password protected.

Resetting An Unknown Password

If you have lost the password to your Room Alert Monitor Settings page, you’ll need to reset the unit to factory defaults to regain access. Resetting to factory defaults erases all existing settings, including the existing password.

Please see our FAQ How To Reset Room Alert To Factory Defaults for instructions.

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