1. Link’s local web interface
2. The Programs & Features list within Windows Control Panel

View the software version listed in Link’s interface.

1. First open Link’s web interface by following the instructions in our FAQ, How To Access Link’s Local Web Interface.
2. The version is listed in the footer at the bottom of the screen.
3. The example below shows Link Version 1.6.0.
   

View the software version listed in Windows Control Panel.

1. Open the Programs and Features list in the Control Panel of the Windows system that Link is installed on. You may find Programs and Features at the following path: Start–> Control Panel–> Programs–> Programs and Features.
2. Locate ‘AVTECH Room Alert Link’ in the list of programs.
3. The version is displayed in both the Name and Version columns, as shown below.
   
   
   

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If you’re using Room Alert Link software, you can set up two types of Link alerts to tell you:

1. Is the Link software communicating with your RoomAlert.com account?
2. Is your Room Alert device communicating with the Link software?

Please see the tabs below for information about each type of alert and instructions to configure them.

Link connection to RoomAlert.com

Alert overviewHow to configure this alert

Your Room Alert Link software stays in constant contact with RoomAlert.com in order to:

• Report discovered devices to RoomAlert.com.

• Immediately detect when a device is disconnected, and share that information with RoomAlert.com.

• Request updated sensor data at the push of a button.

• Perform firmware updates at the push of a button.

If your Link software stops communicating with RoomAlert.com, this alert can trigger within 60 seconds to let you know right away.

Set up your connection alert with the following conditions:

Trigger Alert when…

Device Your Link name

Sensor Room Alert Link

Channel Connection Status

is disconnected.

For a step-by-step walk-through of creating an alert, please see our FAQ, How To Create Alerts In Your RoomAlert.com Account (VIDEO).

Your configured alert will look like this:

Room Alert Monitor connection to Link

Alert overviewHow to configure this alert

The Room Alert Link software constantly communicates with Room Alert devices on your network.

If Link can no longer discover a device, it can report this to RoomAlert.com within 60 seconds.

As soon as Link reports that a device is disconnected, this alert can notify you right away.

This alert will also trigger if Link stops communicating with RoomAlert.com (even if the device is still communicating with Link on your local network).

Set up your connection alert with the following conditions:

Trigger Alert when…

Device Your Device Name

Sensor Device

Channel Link Connection

is disconnected.

For a step-by-step walk-through of creating an alert, please see our FAQ, How To Create Alerts In Your RoomAlert.com Account (VIDEO).

Your configured alert will look like this:

The post How To Create Alerts For Link In Your RoomAlert.com Account appeared first on AVTECH.

What is Link?

Link is local software that you can install on your computer. It runs in the background as a Windows service. Link sits between RoomAlert.com and your Room Alert Monitors, communicating in both directions.

Why use it?

Room Alert Link makes it easy to discover your devices locally; plus, it allows RoomAlert.com to more quickly recognize when devices have stopped communicating. With Link, you can manually refresh the sensor data in RoomAlert.com at any time. Link also allows you to perform a firmware update with one button — from anywhere!

Default communication with RoomAlert.com

By default, your Room Alert Monitors communicate with RoomAlert.com in one direction: the devices push their sensor data up to the account, as shown below. RoomAlert.com waits to receive this data from the device.

Link communication with RoomAlert.com

Room Alert Link effectively allows for bidirectional communication; RoomAlert.com can ask Link which devices are online, request updated sensor data and request firmware updates.

To further compare features, please see the tabs below.

The post An Overview Of Room Alert Link appeared first on AVTECH.

You may wish to access Link’s local web interface to:

• View a list of discovered devices
• Update Link’s discovery settings
• Update Link’s authorization key

To open Link’s local web interface, follow the instructions below.

Access Link from the host computer

To access Link’s local web interface from its host computer, simply type localhost:8989 (by default) into your web browser’s address bar, as shown below.

Access Link from a different computer on the network

To access Link’s local web interface from a different computer on the network, first open Inbound port 8989 (by default) on Link’s host computer.

Then type <IP address of host system>:8989 into your web browser’s address bar. An example is shown below.

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STOP

• Stopping Link ends the program and makes its web interface inaccessible.

START

• Starting Link starts the program (after it has been stopped) and brings its web interface back online.

RESTART

• Restarting Link immediately reboots the program and takes its web interface offline only momentarily.

Stop, Start Or Restart Link Using The Windows Services Tool

1. Open the Services tool in the Windows system that Link is installed on. You may find Services at the following path: Start–> Control Panel–> Administrative Tools–> Services.
2. Highlight ‘AVTECH Room Alert Link’ in the list of programs in the Name column by clicking on it once.
3. You may select Stop, Restart or Start the service on the left side of the window. (The option to ‘Start’ appears when the program’s status reads ‘Stopped.’)

The post How To Stop, Start And Restart The Link Service appeared first on AVTECH.

How to check the connectionHow to fix connection issues

There are two places to check Link’s connection status:

• Your Room Alert Account, and
• Link’s local web interface

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View the connection status through RoomAlert.com:

1. Navigate to the Devices page and select the Room Alert Links tab.

2. Locate your Link in the list.

3. In the Connection to RoomAlert.com column, you’ll see the real-time Connection status.

• Connected means that your Link has communicated with RoomAlert.com within the last minute.
• Disconnected means that your Link has stopped communicating with RoomAlert.com.

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View the connection status through Link’s local web interface:

1. Open Link’s local web interface by following the instructions in our FAQ, How To Access Link’s Local Web Interface.

2. You’ll see the connection status in the upper right corner.

• Connected means that your Link has communicated with RoomAlert.com within the last minute.
• Disconnected means that your Link has stopped communicating with RoomAlert.com.

If your Link is Not Connected, please see the How to fix connection issues tab for troubleshooting steps.

If your Link is not connected to RoomAlert.com, we recommend checking the following:

• Is HTTPS port 443 open on your network?
• Does the authorization key in Link’s local web interface match the key in RoomAlert.com?

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Step 1: Check that port 443 is open on your network.

Link sends device and sensor data to RoomAlert.com over outbound HTTPS port 443.

Open this port on anything on your network that stands between Link and the Internet.

For more information, please see our FAQ, List Of Ports Required By Room Alert Products.

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Step 2: Compare the authorization keys.

First view the key associated with your Link in RoomAlert.com.

• This FAQ shows you how: Where To Find Your Link Authorization Key.

Then compare it to the key in Link’s web interface.

• Open Link’s local web interface by following the instructions in our FAQ, How To Access Link’s Local Web Interface.
• Select Settings in the upper right corner.

• Then select the Authorization Key tab to view the Current Key.

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You may install Room Alert Link by following these steps:

1. Log in to your account at RoomAlert.com.

In order to download and configure Room Alert Link, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account

2. In the navigation bar to the left, select Devices, and go to the Room Alert Links tab.

3. Select Add Link in the upper right corner.

4. Give your Link a name, and then select Next.

5. Select the Link installer to download.

6. The Link installer will then download.

7. After it downloads, double-click the .exe file to run the installer.

8. You’ll see this window while the Room Alert Link prepares the installation wizard.

11. When the User Account Control dialog box appears, select Yes.

12. Then follow the prompts in the installation wizard.

13. When the wizard prompts you to enter your authorization key:

– First, copy it from RoomAlert.com.

– Then paste it into the installer.

14. When the wizard completes, Link’s local web interface will automatically open at localhost:8989

The post How To Install Room Alert Link appeared first on AVTECH.

When you install Room Alert Link on your computer, you’ll need your authorization key. To find your key, please follow the steps below.

1. Log in to your account at RoomAlert.com.

In order to configure Room Alert Link, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account

2. In the navigation bar to the left, select Devices, and go to the Room Alert Links tab.

3. Select the tabs below to find your key on this page.

If you have NOT set up your Link in RoomAlert.com yetIf you already set up your Link in RoomAlert.com

If you haven’t started setting up your Link at RoomAlert.com, select the Add Link button in the upper right corner of the page.

After you name your link, you’ll see your authorization key, as shown below.

If you already set up your Link in RoomAlert.com, but forgot to copy its authorization key, please follow these steps.

Select your Link from the list to open its Details page.

Then select the Reinstall Link button.

Here’ you’ll see its authorization code.

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